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Return Authorization Request

Returns for Credit

Approval for credit returns must be requested on the HTD Electronics Return Authorization Request form (RMA).

Approval for credit is exclusively at the discretion of HTD Electronics and subject to conditions:

  • Returned to HTD Electronics within 30 days of RA approval.
  • Returned to HTD Electronics within 30 days of the date of invoice.
  • Goods returned are clearly labelled with RA number on shipment packaging.
  • In condition fit for resale.
  • In original packaging, unsoiled and undamaged.
  • HTD Electronics takes no responsibility for damage to goods during transit.
  • Returned free to HTD Electronics with all costs, including original shipping costs to the customer being payable by the customer.
  • HTD Electronics will replace or exchange any goods which are accepted for return under our RMA policy but will not provide refunds.

No credit will be issued for goods that:

  • Have been specifically imported or manufactured for the customer.
  • Are returned to HTD Electronics without an approved RMA Number.
  • Are returned in a condition unfit for resale.

HTD Electronics does not typically accept the return of goods over 30 days from invoice. At the exclusive discretion of HTD Electronics, any goods accepted for return outside 30 days from invoice will be subject to a minimum of 15% restocking and administration fee.

Returns for Warranty / Repair

Approval for Warranty returns must be requested on the HTD Electronics Return Authorization Request form (RMA), and subject to conditions:

  • Returned to HTD Electronics within 30 days of RMA Approval.
  • Goods returned are clearly labelled with RMA Number on shipment packaging.
  • All parts/accessories to the unit are returned, including cables, terminal covers, and screws.
  • Unless otherwise agreed to, returned free to HTD Electronics.

The typical turnaround period for RA Testing and Repair is 3 to 5 working days; however, this may be longer due to the need for sustained testing or supply of replacement parts/units. If the item is required to be sent to the manufacturer for repair, we will advise you with an estimated turnaround time and/or provide a replacement. The replacement unit is not necessarily brand new and can be an open box, repaired, or refurbished item.

When applying for an RMA Number, we require a clear and concise fault description. The more information we receive about the fault, the easier it is for us to replicate and resolve.

We will NOT accept descriptions such as “Faulty”, “No Go”, or “Doesn’t work”.

Incorrect Shipping Address

Please take extra care while filling out your shipping address.

HTD Electronics will not credit freight costs for orders shipped to incorrect addresses. For orders with free shipping terms, freight handling charges may still apply.

Please double check that the address is correct, or leave delivery instructions in the order comment field.

If you would like to discuss a return before sending it, please contact us or email us at sales@htdelectronics.com.